Monthly Archives: January 2012

New Year – New Beginnings…..

Like many other people I embark on the New Year with a raft of promises to myself and the wider world. “ I will eat healthier food- I will lose weight- I will be kinder to my loved ones- I will learn something new”- etc. etc. etc. Each year begins with heartfelt promises and determination to see these endeavours through to fruition. Some years have started better than others and some promises have been kept. Others have fallen by the way side, but I don’t beat myself up over not keeping them. No one is keeping an eye on me and my promises, they are mine to keep and I am in sole charge of me.

Simple things please me and some of my promises to myself are easy to keep. I always try to remember to say “thank you” to people and to look them in the eye when I am saying it so that they know that I really mean it. It’s a very small thing and takes little effort but I believe that it’s important to acknowledge when someone does something for you that you appreciate and a simple “thank you” is sometimes all that is necessary.

People who work in the service industry are bombarded by rudeness every day, so taking a moment to thank someone and to tell them that you appreciate their kindness is something that I try to do every day either in face to face transactions, on the telephone or via email. There are obviously times when situations do not go according to plan and where difficulties can arise. When speaking with people on telephones who are dealing with queries and the outcome is not what I expect or want, I try to remember that they are only doing their job and may be restricted by particular company policies or rules. I always try to remind them that if I get angry that it is not with them personally but with the restrictive rules/policies of their particular organisation. I think that this is important and I believe that many times it has produced a better outcome than if I had been ranting and raving blaming that person on the phone for not giving me what I wanted/deserved/was entitled to.

We humans are simple creatures. We respond to kindness and love. As children we blossom when we are praised, and with encouragement we strive to be the best that we can be. Telling someone that they have been kind or attentive can produce a feeling of appreciation and an acknowledgement of the effort that has been made for you. This small action can change how we interact with people and can make every positive exchange a better one.

My continued resolution for 2012 is to remember to say “thank you” and mean it, and to tell people how much I appreciate the things that they do for me. This includes my family, my friends and anyone else that I may meet on a day to day basis. I will acknowledge when they are kind and tell them so and I will endeavour to communicate to them how their love/help/assistance/expertise/ has made my life that little bit better.

The American poet Maya Angelou once wrote “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

We can all effect change in ourselves but we can be truly altruistic in how we acknowledge others and how we communicate our thanks to them. Simple words that carry a wealth of meaning can make the difference.

Destiny may be shaped by our own hands and hearts…….